You can avail of T-Mobile customer support via an online help desk. The T-Mobile customer service is available 24/7 via the website. It helps with account update info, dispute charge, payment arrangements, account access and device support services.
T-Mobile customer service does not support live chat assistants. But you can chat with T-Mobile customer care via the following social accounts;
Facebook: https://www.facebook.com/TMobile
Twitter: https://twitter.com/TMobile
Instagram: https://www.instagram.com/tmobile
Pinterest: https://www.pinterest.com/tmobile
LinkedIn: https://www.linkedin.com/company/t-mobile
YouTube: https://www.youtube.com/user/TMobile
If you are a Twitter or Facebook user, you can avail fastest T-Mobile Customer support. Submit an entry form through the app or website. Send a tweet or messenger text to Facebook and Twitter T-Mobile customer care, and you will get a reply in a few minutes. It is available 24/7.
Another way to contact T-Mobile customer support is via email. T-Mobile’s customer service email is investor-relations@t-mobile.com (for franchising support) and privicy@t-mobile.com (T-Mobile security and privacy inquiries).
T-Mobile Customer Care Phone Number
The best way to contact T-Mobile customer care is via the phone number. T-Mobile customer support toll-free number is 1 800 937 8997. You can also call on 1 888 537 4242 and 1 855 995 0987 (for business), 1 844 839 5057 (for T-mobile internet sales service), 1 844 275 9310 (T-mobile home internet technical support), 1 877 453 1304 and 1 800 937 8997 (T-Mobile technical support), and 1 505 998 3793 (international support). Call-back service is not available on all the above numbers. T-Mobile customer service hours are Monday through Sunday from 5:00 am to 10:00 pm PT. But the best time to call is at 7:30 am PT. There is also an automated customer support system available 24/7.
T-Mobile customer care also supports codes from mobile phones to access service. They are *225# (account balance and last payment received), *646# (current voice billing cycle) and *674# (for current text billing cycle).
T-Mobile also supports the mobile app. T-Mobile customer service mobile app includes T-mobile Family Mode, T-mobile Digits, T-mobile Visual voicemail, T-mobile for Business POS, T-mobile Tec-Experience and T-mobile Device-Unlock apps. These apps help with billing, tracking data, and shopping latest devices and deals. You can enjoy Free VIP for 30 days and get 30GB of data via the installing mobile app. Get a free scam shield with anti-scam tools.