National Grid does not support customer care live chat. But you can avail of National Grid customer service via an online help desk. It helps with the gas emergency, billing, and payments, managing energy supplies (ESCo), updating account info, account access, canceling service, technical support, setting-up payment arrangements, and other services. National Grid customer support is available 24/7 through the website.
Even though National Grid does not offer customer support live chat. But you can still chat with National Grid customer support via the following social accounts;
Facebook: https://www.facebook.com/nationalgrid
Twitter: https://twitter.com/nationalgridus
Instagram: https://www.instagram.com/nationalgrid
Pinterest: https://in.pinterest.com/natgridjobs/_created
LinkedIn: https://www.linkedin.com/company/national-grid
YouTube: https://www.youtube.com/user/NationalGrid
If you are a Twitter or Facebook user, you can avail of the fastest National Grid Customer Support. Submit an entry form through the app or website. Send a tweet or messenger text to Facebook and Twitter National Grid customer care, and you will get a reply in a few minutes. It is available 24/7.
National Grid Customer Care Phone Number
The best way to contact National Grid customer care is via phone numbers. National Grid customer support toll-free number is 1 800 642 4272. You can also call on 1 800 490 0045 (National Grid gas emergency support), 1 800 930 5003 (international customer care), 1 877 696 4743 (for new service and installation), 1 613 348 4115 (National Grid claims service number), and 1 631 348 6063 (for meter upgrade request). Call-back service is not available on all the above numbers. National grid customer service hours are Monday through Friday from 8:00 am to 8:00 pm EST. But the best time to call is at 8:3 am EST. The National Grid gas emergency customer service is available 24/7.
Another way to get National Grid customer support is via email. National Grid customer service email is customerservice@nationalgrid.com. You can also mail at isinatra@nantucket-ma.gov (for general info), usdataprivicy@nationalgrid.com (national Grid customer privacy care), and investor.relations@nationalgrid.com (for National Grid media support).
National Grid offers a mobile app for its customer support. It helps with carbon intensity, National Grid customer care bill payment, getting Great Britain net zero, National Grid near-me, and other services. You can also contact National Grid customer support via the mobile app, available 24/7.