Aetna offers its support via an online help centre. You can avail of Aetna customer service via the website is available 24/7. It helps with member services, including finding a doctor or medication, investors, media and Aetna login.
Aetna customer service also supports live chat. It is a chatbot called ASK ANN, available 24/7 and helps with delayed claims, making a claim, covering complaints, and getting insurance services. You can also chat with Aetna customer care representatives via the chatbot.
Another way to contact Aetna customer support is via the following social accounts;
If you are a Twitter or Facebook user, you can avail of the fastest Aetna Customer service. Submit an entry form through the app or website. Send a tweet or messenger text to Facebook and Twitter Aetna customer care, and you will get a reply in a few minutes. It is available 24/7.
Aetna Customer Care Phone Numbers
The best way to avail of Aetna customer support is via the phone line. Aetna’s customer care toll-free number is 1 800 872 3862. You can also call on 1 800 238 6247 (Aetna provider phone number for claims), 1 877 238 6200 (for Aetna member services), 1 888 802 3862 (Aetna member services number on ID card) and 1 844 202 4408 (Aetna medicare provider phone number). Call-back service is not available on all the above numbers. Aetna customer service hours are Monday through Friday from 8:00 am to 8:00 pm EST. But the best time to call is at 8:15 am EST.
Aetna customer care supports a mobile app. You can connect with care search for in-network providers and see provider ratings and reviews from other patients. Get cost estimates before check-ups, Look up medications by their brand or generic names and learn about side effects, Talk with a doctor anytime by phone or video and Connect with COVID vaccine resources.
It does not support an Aetna customer service email. You can contact Aetna customer care by filling out a form on the website. Aetna message responding time is Monday through Friday from 8:00 am to 6:00 pm EST.