WestJet Customer Service

Phone Numbers

  • Baggage, Lost & Found1-866-666-6224
  • Cargo1-866-952-2746

How To Contact

  • Hello thanks for calling WestJet. For English please stay on the line [Foreign Language].
  • If you’re concerned about a call claiming to be from WestJet please be advised that telephone scammers are impersonating us. WestJet does not use telemarketers or share guest personal information. Please visit WestJet.com and follow the advisory link for more details.
  • Your call will be recorded for business analysis and quality assurance, please choose one of the following options.
  • For existing flight reservations or general inquiries press one.
  • To book a flight press two
    • If you’re travelling to, from or within US your flight maybe with one of our airline partners, please ensure you’re familiar with the baggage allowances and fees that apply to your trip.
    • Please wait on the line while your call is transferred to one of our agents who will assist you, thanks.
    • Welcome to WestJet you’ve reached XXXXX how may assist you today? (real person)
  • For WestJet vacation package booking and enquiries press three,
  • For flight status press four to repeat these options please press zero.
  • Welcome to WestJet Baggage Services Line. This call will be recorded for business analysis and quality assurance.
  • If you would like to create or follow up on a claim for baggage that is delayed, damaged or missing items or report items misplaced on an aircraft say baggage.
    • Baggage.
    • Got it, baggage. If you would like to find out the status of your baggage claim please visit WestJet.com/baggageclaim. There you will see the checked baggage status window which allows you to view the most up to date status on your claim and we’ll provide you with option to send a message to WestJet.
    • Please state the city or airport of your final destination and your call will be transferred to a WestJet Baggage Service agent.
  • If you would like to follow up on baggage delivery say delivery.
  • If you are calling for general baggage information, including baggage allowance and fees or weight and size instructions say information.
  • To hear this options again please say repeat.

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