Kohls.com Customer Service

Phone Numbers

  • Kohl’s Charge Card Customer Service1-855-564-5748
  • Kohl’s Gift Card1-866-887-8884

How To Contact

  • Thank you for calling Kohls.com where you can expect great things
  • looking for assistance with Kohls.com or to check on a Kohls.com order press 1,
    • Inquiring about an existing or rejected order press 1,
      • Inquiring about an order status press 1,
        • Visit www.kohls.com and click on order status at the top of any page.
        • if you know your order numbers press 1 otherwise press 2.
        • Please enter your order number.
      • looking to modify or cancel your order press 2,
      • inquiring about a rejected order press 3,
      • calling about missing or damaged merchandise press 4.
    • calling to place a new order with an associate press 2,
    • calling about Kohls cash or your Kohls.com password press 3,
    • need to speak with an associate about a bridal or gift registry information press 4,
    • if you would like to return to the main menu at any time press 8,
    • to end this call press 9 or to speak with an associate at any time press 0;
  • calling about the Kohls charge card press 2.
  • Please note that answers to commonly asked questions may be found on the customer service link on Kohls.com.

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