You can avail of RCN Customer Care via an online help centre. RCN Customer Service is available 24/7 through the website. It helps with account access, billing and payments, webmail, RCN near-me, moving support, cancel/subscribe service, technical support, welcome guide, Internet and TiVo, and other services.
RCN offers its customer support via live chat. RCN Customer Service chat is a virtual chatbot assistant called sonny, available at 1-800-4-ASTOUND 24/7. It helps with RCN pay bill and account info, troubleshot and technical support, checking inquiries, moving carefully, and other services. You can also chat with RCN Customer Care live agent via the chatbot.
Rather than a live chat, you can chat with RCN Customer Support via the following social accounts;
Facebook: https://www.facebook.com/AstoundpoweredbyRCN
Twitter: https://twitter.com/rcnconnects
Instagram: https://www.instagram.com/rcnconnects
Pinterest: https://www.pinterest.com/rcnconnects
LinkedIn: https://www.linkedin.com/company/astound-powered-by-rcn
YouTube: https://www.youtube.com/user/RCNconnects
If you are a Twitter or Facebook user, you can avail of the fastest RCN Customer Support. Submit an entry form through the app or website. Send a tweet or messenger text to Facebook and Twitter RCN Customer Care, and you will get a reply in a few minutes. It is available 24/7.
RCN Customer Service Phone Number
The best way to contact RCN Customer Care is via phone numbers. RCN Customer Service’s toll-free number is 1 877 726 7000. You can also call on 1 800 427 8686 (for internet broadband service), 1 800 746 4726 and 1 877 726 2455 (RCN Customer Support Number), 1 877 318 2092 (for moving and change address concierge), and 1 844 726 1881 (for RCN legal customer support). Call-back service is not available on all the above numbers. RCN Customer Service hours are 24/7. But the best time to call is at 3:45 pm EST.
Another way to avail of RCN Customer Care is via email. The RCN Customer Service email is commercial.service@rcn.com. You can also mail at phone@rcn.com (for mobile services) and abuse@rcn.com (RCN fraud reporting support).
RCN offers a mobile app for its customer support. The RCN Customer Care mobile app is available only for Android and iPhone users. It helps with RCN bills, checking tech status, viewing balance history, enrolling in auto-pay, updating address and security, RCN login, account access, and other services. You can also contact the RCN Customer Care team via the mobile app, available 24/7.