Amtrak does not support a help center. But you can avail of Amtrak customer service through its live chat agent JULIE, a voice-activated agent. It is a customer-friendly service that helps you with booking reservations, planning a vacation, navigating Amtrak, station and route information, and frequently asked questions and policies. It is available 24/7.
Amtrak customer care mobile app makes contact-free travel easy. You can book from your phone (Amtrak online tickets). Enjoy boarding with free e-ticket scanning, seamless gate service, check online status, find station information, edit and manage your Amtrak login, save credit cards for quick checkout, and get much more info through your fingerprints.
Another way to chat with Amtrak customer support is via the following social accounts;
Facebook: https://www.facebook.com/Amtrak
Instagram: https://www.instagram.com/amtrak
Twitter: https://twitter.com/amtrak
Pinterest: https://www.pinterest.com/amtraktravels
LinkedIn: https://www.linkedin.com/amtrack
YouTube: https://www.youtube.com/amtrak
For real-time Amtrak customer service, you can follow https://twitter.com/AmtrakNECAlerts and https://twitter.com/AmtrakAlerts.
If you are a Twitter or Facebook user, you can avail fastest Amtrak customer support. Submit an entry form through the app or website. Send a tweet or messenger text to Facebook and Twitter Amtrak customer care, and you will get a reply in a few minutes. It is available 24/7.
Amtrak Customer Support Phone Number
The best way to contact Amtrak Customer service is via phone numbers. Amtrak customer support toll-free number is 00 1 215 856 7924. You can also call on 1 800 523 6590 (schedules and fares information for international visitors), 1 800 562 1904 (for media relations issues) and 1 800 331 0008 (for suspicious activities or in case of emergency). Call-back service is not available on all the above numbers. Amtrak customer service hours are Monday through Friday from 8:00 am to 5:30 pm ET. But the best time to call is at 9:15 am ET. All the numbers listed above provide services within the United States and to nine cities in Canada (including 500 destinations). Services are not available outside these regions.
Amtrak customer care wait time is less than 60 minutes, but 90 minutes between arriving long-distance trains and local trains in the Northeast Corridor. It usually does not guarantee the connections. You can call on 1 800 USA RAIL, (1 800 872 7245) if your travel time planned route includes a shorter connection. In case of missed guaranteed connection, Amtrak will provide its assistance at its discretion.
Amtrak customer care also supports email. You can email Amtrak customer service through the Email- Us option on the website page https://www.amtrak.com/email-us.