Citizens Bank Customer Service

Phone Numbers

Call this phone number to talk to Citizens Bank customer service representative available 24/7. For information regarding Citizens Bank credit card, online banking support, mortgage information, home equity, commercial and business banking details, auto loans use phone numbers given below for specific departments.

  • Citizens One Card Services1-800-747-8155
  • Citizens One Auto Finance1-877-265-3278
  • Customer Service Consultation1-877-360-2472
  • Citizens One Student Loan1-888-333-0256
  • Citizens One Home Loans1-888-514-2300

How To Contact

  • Thank you for calling Citizens Bank where good banking is good citizenship.
  • For existing account information press one,
    • For checking and money market account press one,
      • Put in your 16 digit ATM or debit card number. If you don’t have your card, enter your checking account number followed by the pound sign.
    • for savings press two,
    • for card services press three,
    • for all other loans press four.
  • to transfer funds press two,
  • for card services press three.
  • For online, mobile and electronic banking press four,
  • other options press five

Additional Customer Service Phone Numbers

  • Citizens One Auto Finance Dealer Service1-800-610-7300
  • Citizens One Education Refinance Loan1-888-716-4780

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