Having issues to contactBright House Networks customer service representative? Ask us for help!
New Customer Concierge888-715-3291
Deals & Packages Concierge888-858-0822
Moving & Address Change Concierge877-318-2092
New Customer Concierge888-289-8988
How To Contact
Welcome to Bright House Networks; for quality purposes you call may be monitored or recorded
first please say or enter your phone number including the area code.
Thanks just a moment while I look up your account; okay I have it, now in a few word please tell me what you are calling about. For example you can say, I would like to pay my bill or find a location. What is your reason for calling?
I will try and get you quickly to the right place for assistance; please briefly tell me why you are calling.
You need assistance connecting the internet is that right?
Okay the internet connection technical support; we have sent a signal to your equipment this may resolve the issue you are experiencing and usually has an immediate effect but it can sometimes take a couple of minutes.
if you are still experiencing a problem with your service please say representative and I will transfer you
if you are done, you can simply hang up otherwise say main menu or press 9;
for assistance say help or press *.
Alright I will transfer you to a support specialist for assistance. All of our representatives are assisting other callers the next available representative will be with you shortly.