BB&T Customer Service

Phone Numbers

Call this phone number to talk to BB&T Bank customer service representative available 24/7. For information regarding chase credit card, online banking support, mortgage information, home equity, commercial and business banking details, auto loans, investment and retirement plans, use phone numbers given below for specific departments.

  • BB&T Online Banking888-228-6654
  • BB&T International910-914-8250
  • BB&T TDD888-833-4228
  • Credit Cards1-800-476-4228
  • BB&T Online Banking888-BBT-ONLINE (888-228-6654)

How To Contact

  • Thank you for calling BB&T.
  • For banking services and existing account information, press 1.
    • For checking savings or other deposit account information, press 1.
    • For loan account information, press 2.
    • To transfer phone, press 3.
    • To request a new lease enter your social security tag.
  • To report a lost or a stolen card or check book or to report fraudulent activity, press 2.
  • To place a check order or to inquire about a recent order for checking, savings or line of credit account, press 3.
  • To inquire about a new account, press 4.
  • To activate a card or change the pin associated with your card, press 5,
  • for an interactive demonstration of BB&T phone 24, press 8
  • to repeat this menu press the star key twice.

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